Implement the Application Catalog that ships with SCCM but lacks request management and integration with the rest of the business. Help desk shifts focus to cleaning up the resulting malware infections.īuy an expensive standalone “app store” product such as 1E Shopping. Provide users with local admin privileges to install their own software to reduce the support burden.
Savvy users help themselves, the rest still call the help desk. Set up a labyrinth file share with dozens of folders containing installers for each app. Have users call the help desk which dispatches a technician to manually perform the install. IT teams have historically gone about this in a variety of ways: It’s a pretty straightforward, longstanding challenge: when a user needs a new application installed on their machine, we need a way to make that happen. If we’re lucky, we find ourselves with the “best in class” product for each of our needs – and even then, some services remain difficult to deliver effectively.Ĭonsider the example of software delivery. Yet the strengths of each come with relative weaknesses in other areas, and nothing does it all.
IT pros and CIOs have a lot of powerful tools at their disposal these days.
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